OYI Right Interactions Practice Test

These questions are part of the practice quiz. Start practicing

• Why is explicit consent preferred over implicit consent?
• Remember- DIGNITY AND RESPECT ARE NOT THE SAME. Are dignity and respect the same thing?
• Which of the following is a factor in non-verbal communication?
• What level should always be used first among levels of response?
• What should you do when calling for help and setting limits?
• Which approach best describes consent for sharing personal information?
• How should you handle a request to disclose someone else’s information?
• What is the role of following up after providing information you promise to find?
• What steps should you take if you suspect a safety risk?
• In Crisis Development Model Step 1: Warning Phase, what initiates the escalation of stress?
• Which information is appropriate to collect during a standard right-interactions intake?
• Which guideline advises not showing shock, disapproval, or embarrassment during a crisis?
• How is Prompting best described?
• How should you respond to an angry but non-threatening user?
• What is confidentiality and why is it critical in right interactions?
• What is the definition of Dignity?
• In the crisis development model, which phase involves staff intervening to de-escalate conflict and address contributing feelings and unmet needs?
• Behavior management is defined as ...
• Protecting privacy in interactions primarily supports which outcome?
• Which action reflects setting clear, measurable goals for behavioral improvement?
• Which best defines a reward in the workplace or learning context?
• Which statement reflects the key factor in personal wellness for maintaining behavior?
• If you are unsure about which boundary to set, what is the best course of action?
• Which of the following constitutes a common red flag that requires escalation?
• Which of the following best describes the Transition step?
• In applying rewards, the most appropriate practice is to ensure that rewards are:
• When correcting misinformation, what steps are recommended?
• How can you promote equity in right interactions?
• How does inclusive language affect right interactions?
• How should you address perceived disrespect?
• What is a safety plan in interaction contexts?
• According to the guidelines, what should you avoid doing during a crisis?
• What is respectful disagreement and how should it be managed?
• Why is privacy important in right interactions?
• Rewards do not have to be tangible.
• What is the outcome of engaging in a power struggle?
• In ADAPT, what does P stand for?
• Which guideline advises against downplaying the youth's feelings?
• Which type of resistance is described as a youth verbally refusing?
• How can accessibility be ensured during interactions?
• In OARS, what does the A stand for and what does it do?
• In OARS, what does the O stand for and what does it encourage?
• Avoidance of accountability within a team leads to which outcome?
• In ADAPT, which step corresponds to presenting Alternatives for acceptable behaviors?
• Which statement best describes explicit consent documentation?
• Maslow's hierarchy of needs states that which needs take highest priority and nothing else matters until these needs are met?
• Why is accessibility training included in ongoing training for right interactions?
• If a user asks for restricted internal policy details, what is the best approach?
• What characterizes a reward in terms of recognition?
• How should you respond to compensation or apology request?
• Which action is NOT listed as a way to avoid power struggles?
• Which dysfunction is described as avoidance of accountability?
• Which guideline is recommended when actively listening with youth?
• Which three actions describe an effective feedback loop used to improve right interactions?
• What is the appropriate sequence when you realize you provided incorrect information?
• How should you respond to requests for restricted internal policies?
• Which action is least aligned with best practices when information from multiple sources conflicts?
• How should you respond when a user corrects you?
• Which action is part of the 'make the right action' SMART skill?
• What does Prompting refer to in this framework?
• In Step 2, Escalation Phase, what occurs if the stressful event is not addressed?
• Which of the following best represents TACOS as described in verbal de-escalation?
• What is the purpose of double-checking critical details?
• Which training elements sustain high-quality right interactions?
• If a user requests information that requires authorization, what is the correct course of action?
• Which statement about the tangibility of rewards is true?
• Active listening includes which of the following?
• In the communication process, which term refers to the response to the sender's message?
• Which statement correctly contrasts tangible rewards with praise?
• Which guideline suggests paraphrasing statements to capture feelings?
• Which type of resistance is described as 'the youth refuses to obey verbal directives, with physical movements'?
• Rewards should be ...?
• In Maslow's hierarchy, what is the second level?
• Interventions at the highest level are allowed when the youth has initiated what, and what must be present?
• In promoting equity, which action is fundamental?
• Which is NOT part of maintaining the right attitude in SMART skills?
• Which action is part of recognizing early warning signs in behavior management?
• In non-verbal communication, which element includes body posture and space around the person?
• Maslow's hierarchy: what is the order of needs from bottom to top?
• Respect is described as what in the material?
• What is paraphrasing and why is it used?
• Which statement differentiates listening from hearing?
• Which type of resistance is described as 'overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth'?
• Which statement best defines a reward?
• Which of the following statements about whether a reward is motivating or insulting is true?
• Which framework helps staff trace progress of a conflict and determine potential danger?
• How should you respond when a user corrects your guidance and you need to adjust the course?
• In the context of the 5 dysfunctions of a team, lack of commitment is said to breed what?
• In ADAPT, what does T stand for?
• When information is to be used for a new purpose, which approach is correct?
• How should you handle a request that conflicts with policy?
• What is the purpose of Summaries in OARS?
• How should you handle conflicting information from multiple sources?
• In the Transition step, which description matches its purpose?
• In OARS, what does the R stand for and what is its purpose?
• Which statement about de-identification is accurate?
• What is the YES framework designed to do?
• What is the GUIDE framework used for?
• Which of the following is a guideline from body language when dealing with an agitated youth?
• In cases of potential coercion, which action should you take first?
• How is respect defined?
• What does YES stand for?
• Which statement about ethical use of rewards is most accurate?
• What is the difference between need-to-know and nice-to-know information?
• A high-level intervention is appropriate when the youth has initiated active resistance and poses an imminent threat.
• Which option is not part of the IDES framework?
• In Maslow's hierarchy, which level is number 3?
• Which statement best reflects the purpose of confidentiality in professional interactions?
• Which of the following is one of the two SMART skills?
• Which of the following is not one of Maslow's five levels listed in the material?
• What does proxemics refer to in interpersonal communication?
• When you identify imminent danger in a conversation, which action is most appropriate?
• Why is verbal intervention considered level one in the response model?
• Which is NOT a verbal de-escalation DON'T?
• Which elements does right interaction primarily require in professional settings?
• In the post-incident conversation framework ADAPT, which step involves Discussing feelings and what happened?
• A reward can be ...
• Which behavior is a sign of low trust in a team?
• What does 'confronting' refer to in this material?
• Which behavior is NOT recommended when responding to a youth?
• Which type of resistance involves the youth physically refusing?
• Trauma is defined as the personal experience of violence and victimization including sexual abuse, physical abuse, neglect, loss, DC, and/or the witnessing of violence, terrorism, or disasters.
• What is a recommended approach when there is conflicting information from multiple sources and no consensus?
• Why is timestamping interactions important?
• What is the recommended response when you realize you have given a flawed or incomplete answer?
• Which ADAPT step is specifically about planning simple steps the youth can use in the future?
• Which statement about probing is correct?
• What is the purpose of PROBING?
• How should you respond when you don't know an answer?
• How should nonverbal cues be used in right interactions?
• In the communication process, which term describes random interruptions that interfere with message transmission?
• Behavior management primarily aims to ...
• What is the role of feedback in improving right interactions?
• How should you handle errors in assistance?
• In de-escalation, what should staff consider about roles?
• Why is documentation essential in right interactions?
• What does the statement 'as staff, if our ego goes up, safety goes down' imply?
• Which statement about the scope of practice is true?
• Which phase occurs after the crisis to check if stress levels have returned to normal?
• How can you support users who are not tech-savvy?
• How should you handle interruptions during an interaction?
• How can you verify a user’s identity safely?
• Why is consent important when moving a conversation across channels?
• In de-escalation, how should staff treat roles?
• What is the best practice when accessibility preferences are unknown?
• What is explicit vs implicit consent?
• In right-interactions, a boundary is best described as?
• Which behavior is associated with fear of conflict in a team?
• What is bias in interactions and why should it be avoided?
• Why is avoiding assumptions about a user’s preferences important?
• Which guideline emphasizes confirming acceptance of the youth's feelings?
• A trigger is defined as what?
• What is an effective approach to verifying understanding during support interactions?
• Under what condition may mechanical restraints be used when a youth displays passive resistance?
• How should you respond to non-consensual or coerced interactions?
• Which resistance type involves overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth?
• In the ADAPT framework, what does D stand for?
• Which type of resistance is 'overly, hostile, attacking movements that may cause bodily injury to themselves, staff, or other youth'?
• Which set correctly defines the IDES framework?
• Which of the following is a symptom of absence of trust in a team?
• Under which condition is physical intervention used?
• How should you respond to suicidal ideation?
• Which best describes the purpose of behavior management?
• How does cultural competence impact right interactions?
• Which statement best describes unbiased treatment in professional interactions?
• Which guideline involves noticing nonverbal cues and behaviors to understand feelings?
• What is de-identification in data handling?
• Which sequence best de-escalates a tense conversation while maintaining boundaries?
• Which statement describes timestamping in interactions?
• Which of the following is NOT recommended when dealing with an agitated youth?
• How should you be transparent about your limitations?
• Inattention to results leads to teams prioritizing what?
• How is stress defined in the material?
• What is a check-in practice for ongoing interactions?
• Trauma is defined as which of the following?
• Which option helps stay focused on resolving the issue?
• Which statement best describes true rewards?
• When there is a disclosure of abuse and you are under mandated reporting obligations, what is the appropriate response?